Shipping & Returns

HOW DO I RETURN OR EXCHANGE ?

We want you to love every item you purchase from us. However, if you don’t, you may return or exchange your purchase within 14 days of delivery.  Return credits are issued within 72 hours once the item is received and inspected. Merchandise purchased and returned within 14 days will be credited in the original tender or merchandise credit. Please note that shipping charges are non-refundable for returns as well as exchanges. 

DO YOU ISSUE STORE CREDIT FOR RETURNS ?

Yes we do. If you wish to return any item within 14 days and choose to receive store credit for future purchase, we will gladly issue you a store credit receipt which will never expire. Store credit may only be used from the account to which it was originally credited. Store Credit cannot be transferred to another person or account.

HOW DO YOU SHIP?

DOMESTIC SHIPPING: For shipping within the United States kindly choose “within USA” shipping option during the checkout process. We will ship your order using the fastest, safest, and most reliable method possible. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage customers to track their package online or on the phone with the carrier. Be sure to contact us if anything seems unusual with the tracking of the shipment. You can also track your packages via Track my order option on our website homepage. Please note we cannot ship to P.O. Boxes or Military APOs.

INTERNATIONAL SHIPPING: If you would like to have an order shipped outside the United States, kindly choose “outside USA” shipping option during the checkout process. We will ship your order using the fastest, safest, and most reliable method possible. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage customers to track their package online or on the phone with the carrier. Be sure to contact us if anything seems unusual with the tracking of the shipment. You can also track your packages via Track my order option on our website homepage.

DO I HAVE TO PAY CUSTOM DUTIES FOR SHIPPING OUTSIDE UNITED STATES?

For all international shipments (Outside United States), all applicable duties and taxes including VAT are to be paid by the customer. we will send you complete details of the shipment including invoice, packing list or any other customs related documentations by email. In most cases our shipping service (UPS, FedEx, DHL or any other similar service) shall be responsible for clearing the customs at the port of destination. However if such service is not provided by the shipping courier then the customer will be informed and shall be responsible for clearing the shipment at the post of destination at their own expense.

We will extend our fullest cooperation to get your shipment cleared from the customs as soon as possible.

HOW DO I CHECK STATUS OF MY ORDER?

When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage customers to track their package online or on the phone with the carrier. Be sure to contact us if anything seems unusual with the tracking of the shipment. You can also track your packages via Track my order option on our website homepage. Please note we cannot ship to P.O. Boxes or Military APOs.

WILL I RECEIVE ORDER CONFIRMATION?

After your order is completed, you will automatically be sent an “Order Confirmation” email to the email address you entered during checkout. The subject line will say “Order Confirmation from KASHMIRHANDCRAFTS” and will contain your order number. This email is your receipt – so don’t delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

If you do not receive an “Order Confirmation” email from us within 24 hours of placing your order, you should contact us immediately and we will be glad to provide you further assistance.

WILL I BE CHARGED SALES TAX?

One of the best things about buying through Kashmir Handcrafts is that we do not have to charge sales tax except orders shipped to Massachusetts. Kashmir Handcrafts is not responsible for individual states’ sales tax reporting laws pertaining to online purchases, so we encourage you to check your state’s regulations before you shop.

Note to customers shipping to Colorado: Pursuant to Colorado law, the purchaser is required to file sales or use tax return, and may be required to pay sales or use tax on certain items.