Policies

SHIPPING

DOMESTIC SHIPPING: For shipping within the United States kindly choose “within USA” shipping option during the checkout process. We will ship your order using the fastest, safest, and most reliable method possible. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage customers to track their package online or on the phone with the carrier. Be sure to contact us if anything seems unusual with the tracking of the shipment. You can also track your packages via Track my order option on our website homepage. Please note we cannot ship to P.O. Boxes or Military APOs.

INTERNATIONAL SHIPPING: If you would like to have an order shipped outside the United States, kindly choose “outside USA” shipping option during the checkout process. We will ship your order using the fastest, safest, and most reliable method possible. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage customers to track their package online or on the phone with the carrier. Be sure to contact us if anything seems unusual with the tracking of the shipment. You can also track your packages via Track my order option on our website homepage

PAYMENT OPTIONS

PAYPAL: We accept payments through Paypal. You can use your current PayPal account to make the payment or you can choose to pay with your credit card during the checkout process. If you don’t have an account simply choose “Pay with a debit or credit card” on PayPal page and enter the requested details to complete the transaction. You can choose to pay with Visa, Mastercard, Discover, and American Express cards while using PayPal.

BY PHONE: You can also place an order over the phone. Simply call us at 617-236-7001 and provide us required information.

PERSONAL CHECKS, CASHIER’S CHECKS, AND MONEY ORDER:  Please print your shopping cart and send it with your payment to: KASHMIR HANDCRAFTS: 10 Huntington Ave, Westin Copley Hotel, Boston, MA 02116 USA

RETURNS / EXCHANGE

We want you to love every item you purchase from us. However, if you don’t, you may return or exchange your purchase within 14 days of delivery.  Return credits are issued within 72 hours once the item is received and inspected. Merchandise purchased and returned within 14 days will be credited in the original tender or merchandise credit.

Please note that shipping charges are non-refundable for returns as well as exchanges. The cost of return shipping will be deducted from your refund. For exchanges we will determine the shipping charges and you will be required to pay the charges before new item is shipped.

If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Please note that damages and defects must be reported within 14 days of delivery. 

RETURN ELIGIBILITY: Items must be in new condition and in the original packaging to qualify for a refund.